Refund Policy


1. Background guarantees to any its User his/her right for refund, in case if such User is not satisfied with the quality of the provided Services. Furthermore, declares that its User has the right to change his/her mind in case if the User’s Account was already funded and to request his/her Funds to be returned.

Every Refund and Return are treated by with reasonable care and skill.


  • This Refund Policy concerns exclusively Transaction fees and Users’ Funds.

  • This Refund Policy does not cover any transactions between the Users related to purchase-investments f crypto-currencies and it does not refer to any refunds for purchased crypto-currencies

  • Refunds and Returns in excess of the original amount are prohibited

General conditions 

The User who has invested for the Services, i.e. invest in our crypto, a transaction fee, or has funded his account may request a Refund or Return in accordance with the Eligibility Criteria as further set out herein.

Refund/Return will only be considered where the User complies with the Eligibility Criteria in full. Where the User fails to meet any of the Eligibility Criteria, shall have the right, in its sole discretion, to decline the User’s request for a Refund/Return.

In order to apply for a Refund/Return, the User must request and complete a Refund Form/Return Form and send the respective form to the support address.

You can obtain the Refund/Return Form under request sent to

To prevent Prohibited Conduct, all payments and information related to Refund/Return may be verified by .In such case, may request the User to provide certain documents, including, but not limited to, identification documents, copy of the User’s Payment Invoice or/and any other prove of the fact that disputed payment was made. In case if the User fails to provide appropriate documents or information within three (3) days upon the COURIERSPACESERVICES.COM request or in case of any doubts as to authenticity of provided documents, COURIERSPACESERVICES.COM shall be entitled to decline the User’s Refund/Return request.


shall process the User’s Refund Form/Return Form as soon as is reasonably practicable. Response times will vary depending on stated reasons for the request. In any case, COURIERSPACESERVICES.COM shall notify the User on the outcome of the request in accordance with the timescales set out herein.

Refund/Return request will only be approved or declined after meticulous verification made by COURIERSPACESERVICES.COM


NOTE: Submission of Refund Form/Return Form does not guarantee that the User’s request will be satisfied.

Refund eligibility criteria

(i) All requests for Refund will only be accepted where notice is received by COURIERSPACESERVICES.COM no later than forty-eight (48) hours after made Transaction.

(ii) Notice mentioned in para (i) above should be provided to COURIERSPACESERVICES.COM by completing Refund Form.

(iii) Completed Refund Form should be sent to the COURIERSPACESERVICES.COM electronic address with ' Refund Request’ in the subject 


Processing timeline 

Within fifteen (15) Business Days as of the date of Refund From/Return Form receipt, COURIERSPACESERVICES.COM 

shall contact the User to request further information (if required) and the User shall provide such information as soon as reasonably practicable but in any case no later than fourteen (14) days following such request.


shall notify the User by e-mail on its final decision regarding Refund/Return:

within fifteen (15) Business Days following the receipt of the last requested additional document or information;

within twenty (20) Business Days following the receipt of Refund Form/Return Form if no further information or document is requested.

Refund/Return will be processed without undue delay, and in any event within fourteen (14) days beginning with the day on which the COURIERSPACESERVICES.COM agrees that the User is entitled to a Refund/Return.



Any charges, which arise upon processing Refund/Return, shall be borne solely by the User. Such charges will be paid by the User who requested for Refund/Return.


This Refund Policy will be amended from time to time if there is any change in the legislation. The changes will apply after COURIERSPACESERVICES.COM has given notice.


In case if the User does not wish to accept the revised Refund and Return Policy, he/she should not continue to use COURIERSPACESERVICES.COM Investment Services. If the User continues to use the Services after the date on which the change comes into effect, his/her use of the Services to be bound by the new Refund Policy and Return.